INTERNATIONAL SHIPPING POLICY
NOBLAZASTORE Last updated: JANUARY 1, 20267. Delivery problems
7.1 Lost package
If a package is declared lost by the carrier:
* An investigation will be opened
* A solution (reshipment or refund) will be proposed after official confirmation from the carrier; this may take 20-30 days
7.2 Damaged package
If you receive a damaged package:
* The customer must take photos
* Contact customer service within 48 hours
Without proof provided within this time frame, no claim can be guaranteed.
7.3 Incorrect address
The customer is responsible for the accuracy of the delivery information.
In the event of an address error:
* The customer will be responsible for the cost of reshipment.
8. Regulated products
Certain products related to urban culture (specific accessories, collectibles, etc.) may be subject to local regulations.
The customer is responsible for verifying that the products ordered are authorized in their country.
NOBLAZASTORE cannot be held responsible for customs delays due to local regulations.
9. Liability
Once the package has been handed over to the carrier, the carrier is responsible for the delivery time.
NOBLAZASTORE cannot be held liable in the event of:
* Customs delays
* Administrative seizures
* Natural disasters
* Strikes or events beyond its control
10. Contact
For any questions regarding shipping:
Email: noblazastore@gmail.com Response time: 24 to 72 business hours
1. Delivery areas
NOBLAZASTORE ships its products from Spain to more than 40 countries around the world.
Deliveries are available:
* In the European Union
* In North America
* In certain African countries
⚠️ Some products may be subject to import restrictions depending on the local legislation of the destination country. It is the customer's responsibility to check that the products comply with the laws in force in their country.
2. Order processing times
Orders are prepared and shipped within:
* 24 to 72 business hours after payment confirmation.
During periods of high demand (launches, promotions, holidays), delivery times may be slightly longer.
Orders placed on weekends or holidays will be processed on the next business day.
3. Estimated delivery times
Delivery times vary depending on the destination:
* European Union: 3 to 10 business days
* United States & Canada: 7 to 20 business days
* Rest of the world: 7 to 30 business days
These delivery times are indicative and may vary depending on:
* Customs formalities
* Weather conditions
* Carriers
* Periods of high activity
NOBLAZASTORE cannot be held responsible for delays attributable to carriers or customs authorities.
4. Delivery costs
Delivery costs are calculated:
* Based on the weight of the package
* The destination
* The shipping method chosen
The exact amount is indicated at the time of payment before the order is confirmed.
5. Customs, taxes, and import fees
For orders shipped outside the European Union:
* Customs duties
* Local taxes
* Import fees
may be applied by the authorities of the destination country.
These fees are the sole responsibility of the customer.
NOBLAZASTORE is not responsible for additional fees imposed by local customs authorities.
If the customer refuses to pay customs fees:
* The package may be returned or destroyed
* Return shipping costs will be borne by the customer
6. Order tracking
Once the order has been shipped, an email containing a tracking number is sent to the customer.
The tracking number allows the customer to check the delivery status via the carrier's website.
7. Delivery problems
7.1 Lost package
If a package is declared lost by the carrier:
* An investigation will be opened
* A solution (reshipment or refund) will be proposed after official confirmation from the carrier; this may take 20-30 days
7.2 Damaged package
If you receive a damaged package:
* The customer must take photos
* Contact customer service within 48 hours
Without proof provided within this time frame, no claim can be guaranteed.
7.3 Incorrect address
The customer is responsible for the accuracy of the delivery information.
In the event of an address error:
* The customer will be responsible for the cost of reshipment.
8. Regulated products
Certain products related to urban culture (specific accessories, collectibles, etc.) may be subject to local regulations.
The customer is responsible for verifying that the products ordered are authorized in their country.
NOBLAZASTORE cannot be held responsible for customs delays due to local regulations.
9. Liability
Once the package has been handed over to the carrier, the carrier is responsible for the delivery time.
NOBLAZASTORE cannot be held liable in the event of:
* Customs delays
* Administrative seizures
* Natural disasters
* Strikes or events beyond its control
10. Contact
For any questions regarding shipping:
Email: noblazastore@gmail.com Response time: 24 to 72 business hours
