e-commerce based in Spain, selling internationally.
It complies with European law, in particular Directive 2011/83/EU on consumer rights and Real Decreto Legislativo 1/2007.
RETURNS AND REFUNDS POLICY
NOBLAZASTORE Last updated: JANUARY 1, 2026
1. Right of withdrawal (European Union customers)
In accordance with European legislation, all customers residing in the European Union have a period of:
14 calendar days
from receipt of the product to exercise their right of withdrawal, without having to provide a reason.
To exercise this right, the customer must notify their decision by email to: 📧 noblazastore@gmail.com
2. Conditions for accepting returns
To be eligible for a return:
* The product must be unused
* It must be in its original packaging
* It must be in perfect condition for resale
* All accessories must be included
⚠️ Opened, used, damaged, or incomplete products cannot be refunded.
3. Exceptions to the right of withdrawal
In accordance with Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to:
* Unsealed products that cannot be returned for reasons of hygiene or health protection
* Personalized products
* Opened food products
* Items whose packaging has been opened and cannot be resold
Due to the nature of certain products (beverages, sealed items, etc.), restrictions may apply.
4. Return procedure
1. Contact customer service
2. Provide the order number
3. Wait for confirmation and return instructions
4. Ship the product to the address provided
Returns made without prior request may be refused.
5. Return shipping costs
European Union customers
Return shipping costs are the responsibility of the customer, except in the following cases:
* Preparation error
* Defective product
* Non-compliant product
Customers outside the European Union
All costs related to the return (shipping, customs, taxes) are the sole responsibility of the customer.
NOBLAZASTORE is not responsible for customs fees related to the return.
6. Refunds
Once the product has been received and inspected:
* The refund will be made within 7 to 14 business days
* The refund will be made via the same payment method used for the purchase
Initial delivery costs are non-refundable, except in the event of an error attributable to NOBLAZASTORE.
7. Damaged products or incorrect orders
If a product is received damaged or incorrect:
* The customer must contact customer service within 48 hours
* Supporting photos will be requested
* A solution (replacement or refund) will be offered
8. Unclaimed or refused packages
If a package is:
* Refused by the customer
* Unclaimed
* Blocked by customs due to non-payment of taxes
Return shipping costs and any customs fees will be deducted from the refund.
9. Regulated products
Certain products related to urban culture may be subject to specific regulations depending on the customer's country.
In the event of customs seizure or import ban:
* No refund can be guaranteed
* The customer is responsible for the legality of the import
10. Legal warranty
Customers in the European Union benefit from the legal warranty of conformity provided for by Real Decreto Legislativo 1/2007.
In the event of a defective product, the customer may request:
* Repair
* Replacement
* Or a refund, depending on the circumstances provided for by law
11. Contact
For any requests related to returns:
📧 Email: noblazastore@gmail.com
⏳ Response time: 24 to 72 business hours
